{"id":303,"date":"2021-11-19T13:06:54","date_gmt":"2021-11-19T13:06:54","guid":{"rendered":"http:\/\/transcaribe.gov.co\/?page_id=303"},"modified":"2026-06-16T15:02:52","modified_gmt":"2026-06-16T20:02:52","slug":"politicas-lineamientos-y-manuales","status":"publish","type":"page","link":"https:\/\/transcaribe.gov.co\/index.php\/politicas-lineamientos-y-manuales\/","title":{"rendered":"Pol\u00edticas &#8211; Lineamientos y Manuales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"303\" class=\"elementor elementor-303\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-341d109c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"341d109c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f01919e\" data-id=\"5f01919e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b68128e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b68128e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e7b76cc\" data-id=\"4e7b76cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bc47162 elementor-widget elementor-widget-n-accordion\" data-id=\"2bc47162\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7340\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-7340\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Planes, pol\u00edticas, lineamientos y manuales <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus-circle\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7340\" class=\"elementor-element elementor-element-6e31138d e-con-full e-flex e-con e-child\" data-id=\"6e31138d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7340\" class=\"elementor-element elementor-element-7ce2b1e8 e-flex e-con-boxed e-con e-child\" data-id=\"7ce2b1e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34a4b4c4 elementor-widget elementor-widget-advance-datatable\" data-id=\"34a4b4c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"advance-datatable.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"graphina-element  graphina-advance-data-table element-card\"\n\tdata-element_id=\"34a4b4c4\"\n\tdata-chart_type=\"advance-datatable\"\n\tdata-extra_data='{&quot;current_post_id&quot;:303,&quot;prefix&quot;:&quot;iq_&quot;,&quot;pagination_text_color&quot;:&quot;#333333&quot;,&quot;pagination_button_height&quot;:15,&quot;pagination_align&quot;:&quot;left&quot;,&quot;is_dynamic_table&quot;:true,&quot;is_pagination&quot;:true,&quot;pagination_type&quot;:&quot;simple_numbers&quot;,&quot;page_range&quot;:1,&quot;pagination_row&quot;:10,&quot;pagination_info&quot;:true,&quot;is_header&quot;:true,&quot;header_in_body&quot;:false,&quot;is_index&quot;:false,&quot;index_header&quot;:&quot;#&quot;,&quot;index_type&quot;:&quot;number&quot;,&quot;columns&quot;:6,&quot;rows&quot;:10,&quot;search&quot;:true}'\n\tdata-table_data='{&quot;header&quot;:[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;],&quot;body&quot;:[[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;],[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;],[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;],[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;],[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;]]}'\n\tdata-settings='[]'>\n\t\t\t<input type=\"text\" class=\"table-filter\" id=\"table-filter-34a4b4c4\"\n\t\t\tplaceholder=\"Search ...\">\n\t\t<div>\n\t<\/div>\n\t<div class=\"graphina-table graphina-table-34a4b4c4 table-responsive \">\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f00b96 elementor-widget elementor-widget-html\" data-id=\"14f00b96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n(function() {\r\n    console.log(\"\ud83d\ude80 Rastreador Avanzado (Traducci\u00f3n Segura + \u00cdconos + T\u00edtulos) activado...\");\r\n\r\n    \/\/ Diccionario de traducci\u00f3n para la tabla\r\n    const traducciones = [\r\n        { buscar: \/Showing\/g, reemplazar: \"Mostrando\" },\r\n        { buscar: \/to\/g, reemplazar: \"al\" },\r\n        { buscar: \/of\/g, reemplazar: \"de\" },\r\n        { buscar: \/entries\/g, reemplazar: \"registros\" },\r\n        { buscar: \/Rows per page:\/g, reemplazar: \"Filas por p\u00e1gina:\" },\r\n        { buscar: \/Next\/g, reemplazar: \"Siguiente\" },\r\n        { buscar: \/Previous\/g, reemplazar: \"Anterior\" },\r\n        { buscar: \/Search:\/g, reemplazar: \"Buscar:\" },\r\n        { buscar: \/No data available in table\/g, reemplazar: \"No hay datos disponibles en la tabla\" }\r\n    ];\r\n\r\n    function procesarTablaCompleta() {\r\n        \/\/ --- 1. TRADUCCI\u00d3N QUIR\u00daRGICA (Sin romper botones ni eventos) ---\r\n        \/\/ Buscamos contenedores de paginaci\u00f3n y footers comunes de Graphina\r\n        var zonasDeTexto = document.querySelectorAll(\".v-data-footer, .v-pagination, .dataTables_info, .dataTables_paginate, .graphina-table-footer, .dataTables_length\");\r\n        \r\n        zonasDeTexto.forEach(function(zona) {\r\n            \/\/ Usamos un TreeWalker para buscar \u00daNICAMENTE nodos de texto, respetando las etiquetas HTML\r\n            var walker = document.createTreeWalker(zona, NodeFilter.SHOW_TEXT, null, false);\r\n            var nodoTexto;\r\n            while (nodoTexto = walker.nextNode()) {\r\n                var textoOriginal = nodoTexto.nodeValue;\r\n                var textoModificado = textoOriginal;\r\n\r\n                traducciones.forEach(function(regla) {\r\n                    if (regla.buscar.test(textoModificado)) {\r\n                        textoModificado = textoModificado.replace(regla.buscar, regla.reemplazar);\r\n                    }\r\n                });\r\n\r\n                if (textoOriginal !== textoModificado) {\r\n                    nodoTexto.nodeValue = textoModificado;\r\n                }\r\n            }\r\n        });\r\n\r\n        \/\/ --- 2. PROCESAMIENTO DE ENLACES E \u00cdCONOS (Tu script estable) ---\r\n        var celdas = document.querySelectorAll(\"td, .v-data-table td\");\r\n        celdas.forEach(function(celda) {\r\n            var texto = celda.textContent.trim();\r\n            var urlRegex = \/(https?:\\\/\\\/[^\\s<>\"]+)\/;\r\n            var urlPura = null;\r\n            var esCeldaConUrl = false;\r\n\r\n            if (urlRegex.test(texto) && !celda.querySelector('i')) {\r\n                urlPura = texto.match(urlRegex)[0];\r\n                esCeldaConUrl = true;\r\n            } else if (celda.querySelector('a')) {\r\n                var link = celda.querySelector('a');\r\n                if (urlRegex.test(link.href)) {\r\n                    urlPura = link.href.match(urlRegex)[0];\r\n                    if (celda.querySelector('i')) { esCeldaConUrl = true; }\r\n                }\r\n            }\r\n\r\n            if (urlPura && esCeldaConUrl) {\r\n                if (!celda.querySelector('i')) {\r\n                    var urlMinuscula = urlPura.toLowerCase().split('?')[0];\r\n                    var iconoClass = 'fas fa-external-link-alt'; var iconoColor = '#0073aa'; var tooltipTexto = 'Visitar';\r\n                    if (urlMinuscula.endsWith('.pdf')) { iconoClass = 'fas fa-file-pdf'; iconoColor = '#e11d48'; tooltipTexto = 'Descargar PDF'; }\r\n                    else if (urlMinuscula.endsWith('.doc') || urlMinuscula.endsWith('.docx')) { iconoClass = 'fas fa-file-word'; iconoColor = '#2563eb'; tooltipTexto = 'Descargar Word'; }\r\n                    else if (urlMinuscula.endsWith('.xls') || urlMinuscula.endsWith('.xlsx') || urlMinuscula.endsWith('.csv')) { iconoClass = 'fas fa-file-excel'; iconoColor = '#16a34a'; tooltipTexto = 'Descargar Excel'; }\r\n                    else if (urlMinuscula.endsWith('.xml') || urlMinuscula.endsWith('.json')) { iconoClass = 'fas fa-file-code'; iconoColor = '#ea580c'; tooltipTexto = 'Ver XML'; }\r\n                    else if (urlMinuscula.endsWith('.zip') || urlMinuscula.endsWith('.rar')) { iconoClass = 'fas fa-file-archive'; iconoColor = '#7c3aed'; tooltipTexto = 'Descargar ZIP'; }\r\n                    \r\n                    celda.innerHTML = '<a href=\"' + urlPura + '\" target=\"_blank\" style=\"text-decoration: none !important;\" title=\"' + tooltipTexto + '\"><i class=\"' + iconoClass + '\" style=\"font-size: 1.3em; color: ' + iconoColor + ';\"><\/i><\/a>';\r\n                }\r\n\r\n                var fila = celda.parentElement;\r\n                if (fila) {\r\n                    var todasLasCeldas = fila.querySelectorAll('td');\r\n                    var primeraCelda = todasLasCeldas[0];\r\n                    if (primeraCelda && primeraCelda.textContent.trim() === \"\" && todasLasCeldas[1]) { primeraCelda = todasLasCeldas[1]; }\r\n                    if (primeraCelda && primeraCelda !== celda && !primeraCelda.querySelector('a')) {\r\n                        var textoTitulo = primeraCelda.textContent.trim();\r\n                        if (textoTitulo) {\r\n                            primeraCelda.innerHTML = '<a href=\"' + urlPura + '\" target=\"_blank\" style=\"color: #803100 !important; text-decoration: none !important; font-weight: 600; display: block; transition: color 0.2s;\" onmouseover=\"this.style.textDecoration=\\'underline\\';this.style.color=\\'#0073aa\\'\" onmouseout=\"this.style.textDecoration=\\'none\\';this.style.color=\\'#803100\\'\" title=\"Abrir ' + textoTitulo + '\">' + textoTitulo + '<\/a>';\r\n                        }\r\n                    }\r\n                }\r\n            }\r\n        });\r\n    }\r\n\r\n    \/\/ Ejecuci\u00f3n continua para mantener los textos traducidos incluso al cambiar de p\u00e1gina\r\n    setInterval(procesarTablaCompleta, 400);\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f4b800 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f4b800\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0997742\" data-id=\"0997742\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78723af elementor-widget elementor-widget-heading\" data-id=\"78723af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">#EnMi<b>TRANSCA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1dbe5 elementor-widget elementor-widget-heading\" data-id=\"5f1dbe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Todas\nNuestras<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbcd253 elementor-widget elementor-widget-heading\" data-id=\"bbcd253\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rutas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a78ff5 elementor-widget elementor-widget-heading\" data-id=\"4a78ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">aqu\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa4af21 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"fa4af21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/index.php\/rutas-sitm\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RUTAS SITM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e775d6a\" data-id=\"e775d6a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-236e047 elementor-widget elementor-widget-image\" data-id=\"236e047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"573\" src=\"https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro.png\" class=\"attachment-large size-large wp-image-540\" alt=\"\" srcset=\"https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro.png 883w, https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro-300x215.png 300w, https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro-768x551.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ef1194 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ef1194\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b138b46\" data-id=\"b138b46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25e0f99 elementor-widget elementor-widget-heading\" data-id=\"25e0f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9janos tu <b>PQRSD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90665a0 elementor-widget elementor-widget-heading\" data-id=\"90665a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Si tienes peticiones, quejas, reclamos, sugerencias y denuncias,\ncont\u00e1ctanos y te daremos toda la informaci\u00f3n necesaria.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9312924 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"9312924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/index.php\/crea-tu-pqrsd\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conoce m\u00e1s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c19bdb8\" data-id=\"c19bdb8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class='cb-post-url-qr-code'><br><img src='https:\/\/api.qrserver.com\/v1\/create-qr-code\/?size=185x185&ecc=L&qzone=1&data=https%3A%2F%2Ftranscaribe.gov.co%2Findex.php%2Fpoliticas-lineamientos-y-manuales%2F' alt='Pol\u00edticas &#8211; Lineamientos y Manuales'\/><\/div>","protected":false},"excerpt":{"rendered":"<p>Planes, pol\u00edticas, lineamientos y manuales #EnMiTRANSCA Todas Nuestras Rutas aqu\u00ed RUTAS SITM D\u00e9janos tu PQRSD Si tienes peticiones, quejas, reclamos, sugerencias y denuncias, cont\u00e1ctanos y te daremos toda la informaci\u00f3n necesaria. 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