{"id":271,"date":"2021-11-19T12:40:37","date_gmt":"2021-11-19T12:40:37","guid":{"rendered":"http:\/\/transcaribe.gov.co\/?page_id=271"},"modified":"2025-12-23T10:01:03","modified_gmt":"2025-12-23T15:01:03","slug":"procesos-y-procedimientos","status":"publish","type":"page","link":"https:\/\/transcaribe.gov.co\/index.php\/procesos-y-procedimientos\/","title":{"rendered":"1.8 Procesos y procedimientos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"271\" class=\"elementor elementor-271\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3d66a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3d66a8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fab24b\" data-id=\"4fab24b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a83b6e4 elementor-widget elementor-widget-heading\" data-id=\"a83b6e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.8 Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aca74c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aca74c3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b151f07\" data-id=\"b151f07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf50ff2 elementor-widget elementor-widget-heading\" data-id=\"bf50ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manual del usuario del Sistema Integrado de Transporte Masivo de Pasajeros de Cartagena y su \u00e1rea de influencia, SITM TRANSCARIBE S.A.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd5ec56 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"bd5ec56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/Centro%20de%20Documentacion\/RESOLUCION%20Nro.%20056%20DEL%2005%20DE%20JUNIO%20DE%202024_0001.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONOCE NUESTRO MANUAL DEL USUARIO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4a781 elementor-widget elementor-widget-heading\" data-id=\"cf4a781\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Si tienes peticiones, quejas, reclamos, sugerencias y denuncias,\ncont\u00e1ctanos y te daremos toda la informaci\u00f3n necesaria.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8082a27 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"8082a27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/index.php\/crea-tu-pqrsd\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formulario de pqrsd<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d27b2d3\" data-id=\"d27b2d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-235fb86 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"235fb86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/index.php\/preguntas-y-respuestas-frecuentes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Preguntas y Respuestas Frecuentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aba4d46 elementor-widget elementor-widget-heading\" data-id=\"aba4d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solicita por medio de este accesos tu Certificado de descuentos, retenciones de impuestos, tasas y estampillas.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4c9f9b elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"b4c9f9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/index.php\/tramites-y-servicios\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FORMULARIO CERTIFICADO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section 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aiResizeIframeHeight(height,advanced_iframe); }    function aiResizeIframeHeightId(height,width,id) {aiResizeIframeHeightById(id,height);}<\/script><iframe id=\"advanced_iframe\"  name=\"advanced_iframe\"  src=\"https:\/\/transcaribe.gov.co\/transcaribe\/Procesos_y_Procedimientos.php\"  width=\"100%\"  height=\"600\"  scrolling=\"auto\"  frameborder=\"0\"  border=\"0\"  allowtransparency=\"true\"  loading=\"lazy\"  style=\";border-width: 0px;;border: none;;width:100%;;height:600px;\" ><\/iframe><script type=\"text\/javascript\">var ifrm_advanced_iframe = document.getElementById(\"advanced_iframe\");var hiddenTabsDoneadvanced_iframe = false;\nfunction resizeCallbackadvanced_iframe() {}<\/script><script type=\"text\/javascript\"><\/script><p style=\"display:block !important; visibility:visible !important;margin: -18px 14px 0 0;padding-left: 3px;padding-top:3px;background: white; overflow: hidden; position: relative; line-height:15px;width: fit-content;\"><small style=\"display:block 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class=\"elementor-element elementor-element-cb61176 elementor-widget elementor-widget-heading\" data-id=\"cb61176\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">#EnMi<b>TRANSCA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dc6077 elementor-widget elementor-widget-heading\" data-id=\"0dc6077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Todas\nNuestras<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d1b31d elementor-widget elementor-widget-heading\" data-id=\"2d1b31d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rutas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f6748b elementor-widget elementor-widget-heading\" data-id=\"7f6748b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">aqu\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a307c elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"b7a307c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs elementor-animation-grow\" href=\"https:\/\/transcaribe.gov.co\/index.php\/rutas-sitm\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RUTAS SITM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b2cffcf\" data-id=\"b2cffcf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92eaef2 elementor-widget elementor-widget-image\" data-id=\"92eaef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"883\" height=\"633\" src=\"https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-540\" alt=\"\" srcset=\"https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro.png 883w, https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro-300x215.png 300w, https:\/\/transcaribe.gov.co\/wp-content\/uploads\/2021\/11\/fondocuadro-768x551.png 768w\" sizes=\"(max-width: 883px) 100vw, 883px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class='cb-post-url-qr-code'><br><img src='https:\/\/api.qrserver.com\/v1\/create-qr-code\/?size=185x185&ecc=L&qzone=1&data=https%3A%2F%2Ftranscaribe.gov.co%2Findex.php%2Fprocesos-y-procedimientos%2F' alt='1.8 Procesos y procedimientos'\/><\/div>","protected":false},"excerpt":{"rendered":"<p>1.8 Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n Manual del usuario del Sistema Integrado de Transporte Masivo de Pasajeros de Cartagena y su \u00e1rea de influencia, SITM TRANSCARIBE S.A. CONOCE NUESTRO MANUAL DEL USUARIO Si tienes peticiones, quejas, reclamos, sugerencias y denuncias, cont\u00e1ctanos y te daremos toda la informaci\u00f3n necesaria. Formulario de pqrsd [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4475,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-271","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1.8 Procesos y procedimientos -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transcaribe.gov.co\/index.php\/procesos-y-procedimientos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1.8 Procesos y procedimientos -\" \/>\n<meta property=\"og:description\" content=\"1.8 Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n Manual del usuario del Sistema Integrado de Transporte Masivo de Pasajeros de Cartagena y su \u00e1rea de influencia, SITM TRANSCARIBE S.A. CONOCE NUESTRO MANUAL DEL USUARIO Si tienes peticiones, quejas, reclamos, sugerencias y denuncias, cont\u00e1ctanos y te daremos toda la informaci\u00f3n necesaria. 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