{"id":6110,"date":"2024-08-12T13:29:28","date_gmt":"2024-08-12T18:29:28","guid":{"rendered":"https:\/\/transcaribe.gov.co\/?post_type=avisosycartelera&p=6110"},"modified":"2024-08-12T13:29:28","modified_gmt":"2024-08-12T18:29:28","slug":"respuesta-a-radicado-interno-no-0157-marlyn-ballestas-con-oficio-tc-sg-07-01-1151-24","status":"publish","type":"avisosycartelera","link":"https:\/\/transcaribe.gov.co\/index.php\/avisosycartelera\/respuesta-a-radicado-interno-no-0157-marlyn-ballestas-con-oficio-tc-sg-07-01-1151-24\/","title":{"rendered":"RESPUESTA A RADICADO INTERNO No. 0157- MARLYN BALLESTAS CON OFICIO TC-SG-07.01-1151-24"},"content":{"rendered":"

Enlace Directo a SIGOB Radicado TC-SG-07.01-1151-24<\/a><\/p>\n

Cartagena<\/span> de<\/span> Indias<\/span> D.<\/span> T<\/span> y<\/span> C.,<\/span> viernes,<\/span> 09<\/span> de<\/span> agosto<\/span> de<\/span> 2024<\/span><\/div>\n

Oficio<\/span> TC<\/span>–<\/span>SG<\/span>–<\/span>07.01<\/span>–<\/span>1151<\/span>–<\/span>24<\/span>

\nSe\u00f1or<\/span> (a)<\/span>
MARLYN<\/span> BALLESTAS<\/span>
Email:<\/span> marlynsofiaballestas@gmail.com
\n<\/span>
ASUNTO:<\/span> RESPUESTA<\/span> A<\/span> RADICADO<\/span> INTERNO<\/span> No.<\/span> 0157
\n<\/span>
Cordial<\/span> saludo.
\n<\/span>
En<\/span> TRANSCARIBE<\/span> S.A.,<\/span> tenemos<\/span> en<\/span> cuenta<\/span> cada<\/span> una<\/span> de<\/span> las<\/span> experiencias<\/span> que<\/span> nos <\/span>comparten<\/span> nuestros<\/span> usuarios,<\/span> ya<\/span> que<\/span> estas<\/span> aportan<\/span> en<\/span> la<\/span> mejora<\/span> constante<\/span> de<\/span> nuestros <\/span>servicios.
\n<\/span>
As\u00ed<\/span> las<\/span> cosas,<\/span> le<\/span> comunicamos<\/span> que<\/span> hemos<\/span> recibido<\/span> su<\/span> solicitud<\/span> identificada<\/span> con<\/span> el<\/span> radicado <\/span>interno<\/span> referenciado<\/span> en<\/span> el<\/span> asunto<\/span> del<\/span> presente<\/span> oficio,<\/span> el<\/span> cual<\/span> atendemos<\/span> en<\/span> los<\/span> siguientes <\/span>t\u00e9rminos:<\/span>

\nSOLICITUD:
\n<\/span>\u201c<\/span> el<\/span> dia<\/span> 8<\/span> de<\/span> enero<\/span> 2024<\/span> llegue<\/span> a<\/span> la<\/span> estacion<\/span> de<\/span> maria<\/span> auxiliadora<\/span> a<\/span> recargar<\/span> 2<\/span> pasajes <\/span>iva<\/span> para<\/span> el<\/span> centro<\/span> ,<\/span> cuando<\/span> ya<\/span> voy<\/span> de<\/span> regreso<\/span> me<\/span> toco<\/span> volver<\/span> a<\/span> recargar<\/span> en<\/span> centro<\/span> uno <\/span>por<\/span> que<\/span> no<\/span> me<\/span> aparecia<\/span> el<\/span> saldo<\/span> y<\/span> revisando<\/span> el<\/span> baucher<\/span> no<\/span> con<\/span> cuerda<\/span> con<\/span> el<\/span> numero<\/span> de <\/span>la<\/span> trjeta<\/span> quiere<\/span> decir<\/span> que<\/span> que<\/span> la<\/span> usuaria<\/span> eveline<\/span> vega<\/span> hernandez<\/span> no<\/span> me<\/span> hizo<\/span> la<\/span> recarga<\/span>. <\/span>el<\/span> dia<\/span> de<\/span> hoy<\/span> 9<\/span> de<\/span> enero<\/span> del<\/span> presente<\/span> a\u00f1o<\/span> me<\/span> acerque<\/span> ala<\/span> estacion<\/span> de<\/span> maria<\/span> auxiliadora <\/span>a<\/span> hacer<\/span> la<\/span> recaraga<\/span> nuevamente<\/span> me<\/span> da<\/span> un<\/span> baucher<\/span> que<\/span> no<\/span> corresponde<\/span> a<\/span> mi<\/span> tarjeta<\/span> y<\/span> le <\/span>hago<\/span> el<\/span> reclamo<\/span> y<\/span> es<\/span> que<\/span> me<\/span> da<\/span> el<\/span> papelito<\/span> correspondiente<\/span> a<\/span> mi<\/span> tarjeta\u201d\u2026
\n<\/span>
RESPUESTA:
\n<\/span>Apreciado<\/span> Usuario.
\n<\/span>
Una<\/span> vez<\/span> revisada<\/span> su<\/span> solicitud,<\/span> nos<\/span> permitimos<\/span> informarle<\/span> que<\/span> lo<\/span> relacionado<\/span> con<\/span> el<\/span> recaudo <\/span>del<\/span> sistema<\/span> integrado<\/span> de<\/span> transporte<\/span> masivo<\/span> de<\/span> los<\/span> Cartageneros<\/span> es<\/span> asumido<\/span> por<\/span> SONDA <\/span>S.A.,<\/span> quien<\/span> suscribi\u00f3<\/span> contrato<\/span> de<\/span> prestaci\u00f3n<\/span> de<\/span> servicios<\/span> de<\/span> recaudo,<\/span> gesti\u00f3n<\/span> y<\/span> control<\/span> de <\/span>flota<\/span> e<\/span> informaci\u00f3n<\/span> al<\/span> usuario<\/span> del<\/span> sistema<\/span> integrado<\/span> de<\/span> transporte<\/span> masivo<\/span> (SITM)<\/span> de <\/span>pasajeros<\/span> del<\/span> distrito<\/span> de<\/span> Cartagena<\/span> de<\/span> indias<\/span> TC<\/span>–<\/span>SO<\/span>–<\/span>001<\/span>–<\/span>2023. <\/span>Como<\/span> consecuencia<\/span> de<\/span> lo<\/span> anterior,<\/span> hemos<\/span> trasladado<\/span> el<\/span> radicado<\/span> interno<\/span> 0<\/span> para<\/span> que<\/span> dicha <\/span>empresa<\/span> de<\/span> atenci\u00f3n<\/span> directa<\/span> al<\/span> mismo,<\/span> lleve<\/span> a<\/span> cabo<\/span> las<\/span> actuaciones<\/span> para<\/span> verificar<\/span> los<\/span> hechos <\/span>y<\/span> tome<\/span> las<\/span> medidas<\/span> con<\/span> la<\/span> cajera<\/span> (taquillera)<\/span> vinculada<\/span> a<\/span> su<\/span> empresa,<\/span> lo<\/span> anterior<\/span> en<\/span> virtud<\/span> de <\/span>las<\/span> cl\u00e1usulas<\/span> contractuales<\/span>.<\/span><\/div>\n
<\/div>\n
De otra parte, es importante indicar que Transcaribe S.A en su calidad de ente gestor, har\u00e1 seguimiento al caso expuesto.<\/p>\n

No obstante, resaltamos que el comportamiento que relaciona no es propio de los valores y filosof\u00eda de prestaci\u00f3n del servicio a nuestros usuarios por parte del equipo de trabajo del SITM, por ende, buscaremos que se esclarezca lo sucedido y haremos seguimiento a los pronunciamientos que se realicen sobre el caso en cuesti\u00f3n.<\/p><\/div>\n

\nLo invitamos a seguirnos en nuestras redes sociales: @transcaribecartagena en Instagram, y Transcaribe S.A. en Facebook y X. Para m\u00e1s informaci\u00f3n, puede consultar nuestra p\u00e1gina
\nweb www.transcaribe.gov.co. \u00a1Gracias por comunicarse con nuestro equipo! Estamos para servirle.<\/div>\n
\nCordialmente,<\/p>\n

AMALIA TORO DIAGO
\nProfesional Especializado Gesti\u00f3n Social
\nSecretaria General.<\/p><\/div>\n

<\/div>\n
Proyecto:
\nKaty Coavas Rengifo.
\nAuxiliar CAE<\/div>\n
<\/div>\n
Enlace directo a la Repuesta Pagina de la Web de Transcaribe: RESPUESTA A RADICADO INTERNO No. 0157- MARLYN BALLESTAS CON OFICIO TC-SG-07.01-1151-24<\/a><\/div>\n

RESPUESTA A RADICADO INTERNO No. 0157- MARLYN BALLESTAS CON OFICIO TC-SG-07.01-1151-24<\/div>","protected":false},"excerpt":{"rendered":"

Enlace Directo a SIGOB Radicado TC-SG-07.01-1151-24 Cartagena de Indias D. T y C., viernes, 09 de agosto de 2024 Oficio TC–SG–07.01–1151–24 Se\u00f1or (a)MARLYN BALLESTASEmail: marlynsofiaballestas@gmail.com ASUNTO: RESPUESTA A RADICADO INTERNO No. 0157 Cordial saludo. En TRANSCARIBE S.A., tenemos en cuenta cada una de las experiencias que nos comparten nuestros usuarios, ya que estas aportan en […]<\/p>\n","protected":false},"author":1,"featured_media":4475,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-6110","avisosycartelera","type-avisosycartelera","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"\nRESPUESTA A RADICADO INTERNO No. 0157- MARLYN BALLESTAS CON OFICIO TC-SG-07.01-1151-24 -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transcaribe.gov.co\/index.php\/avisosycartelera\/respuesta-a-radicado-interno-no-0157-marlyn-ballestas-con-oficio-tc-sg-07-01-1151-24\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RESPUESTA A RADICADO INTERNO No. 0157- MARLYN BALLESTAS CON OFICIO TC-SG-07.01-1151-24 -\" \/>\n<meta property=\"og:description\" content=\"Enlace Directo a SIGOB Radicado TC-SG-07.01-1151-24 Cartagena de Indias D. 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